To our World Gym Northeast Ohio Family,
I hope this message finds you and your families safe and healthy. I know that this is a long email, but we hope that you will take the time to read it and continue to send along your feedback, questions, and suggestions. The wait is finally over! This pandemic has been a rollercoaster ride and although it is not over, we will be adjusting to the “new normal”. Our staff has been hard at work implementing and being trained on many of the policies and procedures we have outlined below. We cannot be more excited to open our doors and welcome you back on May 26th. Finally, thank you to those of you who have continued to support us by paying the reduced cost of your dues. We look forward to having you see all the updates in the club. Follow us on social media to hear the latest news from the clubs!
In Good Health,
World Gym Northeast Ohio
Sheffield Village, Brooklyn, Akron
THE NEW NORMAL
Over the past several weeks, we established a team that has been working tirelessly on a comprehensive reopening strategy. We also appreciate all of you who took the time to fill out our member survey and provide us with valuable feedback about how we could improve and augment our procedures.
The result is this 19 point plan that builds upon industry-recognized high standards of health, safety, and cleanliness with one core view in mind, YOUR SAFETY!
NEW POLICIES - In addition to existing continuous cleaning protocols, we will add a rigorous, deep-cleaning, and disinfecting process throughout the day and overnight. Zones have been created in the clubs and designated areas of the club will be deep cleaned during the day. We will be increasing the size of our Maintenance team as well as asking all staff to support these rigorous cleaning protocols.
DISINFECTING PROCEDURES - Medical-grade, EPA-registered disinfectants, effective against the COVID-19 virus with a kill time of less than one minute will be used for all continuous and deep-cleaning processes. We will also be introducing handheld sprayers, for use by our maintenance team, that efficiently attack microbes, providing 3x more coverage in the same amount of time than traditional efforts. This equipment will also be used to fully disinfect lockers and Group Fitness equipment between use.
MEMBER ADVOCATES - Our Member Advocates job is to maintain facility cleanliness standards and procedures and to remind us all that we are in this together. Please do not be offended if you are gently asked to wipe down a piece of equipment or wear your mask.
FACE MASKS - Our teams will be wearing face masks, which will be required to be worn in the clubs. Although members will not be required to wear face coverings, we do encourage and recommend wearing one, except while vigorously training.
GLOVES - It is recommended but not required that members wear gloves during their visit.
CLUB ACCESS & AMENITIES
CHECK-IN - Government mandates will limit the number of people who can be in the club at any one time. Members will be required to check-in and provide updated contact information. Bar code readers will be facing the member to avoid any handing off of keys and tags.
MODIFIED CLUB HOURS - We will be modifying operating hours to support our cleaning and disinfection policies. Hours of operation will be Monday – Thursday 4a.m. – 10p.m., Friday 4a.m. – 8p.m., Saturday and Sunday 8a.m. – 4p.m.
MODIFIED GROUP FITNESS - All group fitness classes will be limited to no more than 50 minutes and will start at the top of the hour. This will allow 5 minutes for pre-class member self-service as well as 5 minutes for post-class disinfection application by our staff. Studios will be closed and unavailable for use between classes. We encourage you to bring your own mats to use.
WATER FOUNTAINS - Water fountains will be unavailable. Please bring your own water bottle or you can purchase one at the front desk.
LOCKER ROOMS - Lockers will be available for use using proper social distancing protocols. Some lockers will be zip-tied shut. Showers and saunas will be unavailable. Locker rooms will be disinfected every 2 hours.
EQUIPMENT USE - To facilitate physical distancing, we will reduce equipment available for use. Select equipment will be unplugged and clearly marked to facilitate physical distancing. Time limits may be imposed on equipment usage during peak hours, if necessary.
PERSONAL TRAINING - Members will be asked to practice social distancing during sessions. Trainers will remain six feet away from clients and instruction will be provided verbally unless instruction requires close interaction.
NOT QUITE READY YET - Kids Club will not be open until such time that we determine that our tools, products, and policies are deemed to be safe AND effective.
HAND SANITIZERS - Members will be asked to use hand sanitizer when entering the club and frequently throughout their visit. The hand sanitizer solution kills up to 99.9% of germs and includes ethyl alcohol. Stations will be available throughout the club.
TOWELS & SOLVENTS -. We have added multiple sanitation stations which include hand sanitizer, paper towels and Covid-19 killer disinfectant spray to ensure we do not run out. All of these tools will be continuously monitored as part of our zone cleaning system. Members are required to spray down equipment before and after every use.
SIGNAGE AND FLOOR MARKERS - So members can give each other enough space, physical distancing markers will be placed in studios and throughout the facility. Physical distancing signs will also show which equipment is available for use, and signs will be placed throughout the Strength Floor to remind members to wipe down equipment before and after use and to practice physical distancing.
MEMBER DECLARATION - Members are asked to complete a mandatory COVID agreement available upon check in at the gym to confirm their understanding of our new policies and procedures.
NOTIFICATIONS - Members will be asked to alert their club’s General Manager or email email@example.com if they test positive for COVID-19 within 14 days of their last club visit. We will email notification to all potentially exposed persons if there is a confirmed case of COVID-19.
ADJUSTMENTS - if COVID has taught us anything, it is that we must be flexible and adapt. It is our goal to do both and make the member experience as positive as possible. We will adjust our policies based on the latest science and communicate changes to you.
Your feedback, comments and questions are welcome!
Please email firstname.lastname@example.org
Stay healthy and hopefully we see you in a couple weeks or so!!!
World Gym Northeast Ohio
Akron, Brooklyn, Sheffield Village